Q: What is your Return and Exchange Policy?
All orders that include customization options (name, school, number, grad year, etc) are final sale.
Returns on non-customized apparel orders are only accepted in person during booth hours at the event site. No returns will be accepted after the event date(s) have passed.
Exchanges are only permitted on unwashed, unworn and non-customized orders and must be made in person during the event/tournament at the RushTeamApparel booth.
If you believe there is a quality issue with your garment after the event date has passed, please email orders@rushteamapparel.com to initiate an exchange.
Q: I ordered a letterman’s jacket patch before my team won the championship. Can I exchange it for the Champion patch?
A: We are happy to exchange your patch! You can exchange it on site for no charge. If we run out of gold patches at the event, or you do not contact us until after the event weekend, you can still send us the patch to exchange. We do charge shipping for patch exchanges and you are responsible for sending us the patch to be exchanged. Please contact us for more information.
Q: I want to order a transfer (school, champions, placement) on its own, can you ship it to my address?
A: Unfortunately, our transfers require specific equipment and heat requirements, and cannot be ironed on to the apparel. If you would like to send your garment to us, we can add a transfer on for you. You will be responsible for shipping costs and the cost of the decal. Please contact our customer service at orders@rushteamapparel.com for inquiries.
Q: I forgot to pick up my pre-order, mobile order or order made in person at the event before we left the tournament site. How can I get my items?
If you fail to pick up your order on-site please email orders@rushteamapparel.com with your order number. Purchaser assumes all shipping fees prior to shipment for orders not picked up on-site during event hours.